EcoCentral SUPPORT OVERVIEW
Energy Management Solutions’ EcoCare Service & Support program provides property owners with a path to continued energy savings through equipment maintenance, firmware upgrades, and customer support so the EcoSmart system operates in the most efficient manner possible.
EcoCare provides a support team to monitor the status of thermostats, occupancy sensors, and other EcoSmart components to ensure the system functions properly and provides maximum savings. Any deviation from established norms can be identified in real time, by real people, so immediate action can be taken to preserve occupant comfort.
Available services include:
- Quarterly System Performance Reviews
- 24/7/365 Support
- Savings Trend Reports
- Extended Equipment Warranty
For a full, detailed list of services, please review the chart below!
SUPPORT FAQ’S
Yes, with the appropriate level of EcoCare, our Support Center will work with your staff to update EcoCentral Virtual Engineer, enter new information, and answer questions 24/7/365.
Proactive System Monitoring allows Energy Management Solutions to monitor HVAC performance and network communication status, relieving building staff of day-to-day monitoring duties. If an issue is identified, our Support Center can alert on-site maintenance staff or escalate the issue at EMS.
EcoCare services are currently offered to EcoSmart installations only. If you have non-EcoSmart products, contact an EMS Sales Representative to discuss.
Yes, you may add EcoCare services after initial installation but the extended warranty period will only apply from the date of installation. EcoCare services may be upgraded at any time.
EcoSmart’s warranty covers manufacturer’s defect and failure. Equipment damage is not covered by warranty.
Yes, you may request M&V reports, as well as training programs, on-site equipment service, and other professional services. Contact an EMS Sales Representative to discuss options.
You are able to integrate EcoSmart with your existing property management or building management system.
EcoCentral SUPPORT SERVICES
Support Services
- 24/7 Virtual Engineer Access
- Virtual Engineer User Accounts
- Room Status View
- Battery & Communication Alerts
- Custom Alerts
- Email/Text Alert Notifications
- EcoCentral Virtual Engineer Updates
- Firmware Upgrades
- Weather Feeds
- EcoCentral Virtual Engineer Data Storage
- Cloud-Based Data Backup
- Physical Data Backup
- Floor Planner Tool
- 24×7 Phone Support, Technical Agent
- 24×7 Phone Support, Engineering Dept.
- Proactive System Monitoring
- Quarterly System Performance Review
- Product Warranty
- Savings Trend Report
- Global Profile Switching
- Export to Excel
- Demand Response Profile Switching
- Complimentary Quarterly Staff Training
- BacNet & PMS Annual Maintenance
Basic
- X
- 1
- X
- X
- _
- _
- X
- _
- _
- _
- _
- _
- _
- _
- _
- _
- _
- 1 Year
- _
- _
- _
- _
- _
- _
Standard
- X
- Unlimited
- X
- X
- X
- X
- X
- X
- X
- 13 Months
- X
- _
- _
- X
- _
- _
- _
- 1 Year
- Annually
- X
- X
- _
- _
- _
Premier
- X
- Unlimited
- X
- X
- X
- X
- X
- X
- X
- 5 Years
- X
- X
- X
- X
- X
- X
- X
- Unlimited*
- Monthly
- X
- X
- X
- X
- X
